Privacy Policy

Effective Date: March 1, 2026

At FACT (“we”, “our”, or “us”), also known as Focus On All Child Therapies dba Family, Adult & Child Therapies, we respect your privacy and are committed to protecting the personal information of the individuals, families, staff, and partners we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

This policy applies to information collected through our website, digital services, and other platforms operated by FACT.

Information We Collect

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. This information is considered non-identifying information, as it does not personally identify you on its own.

This data may include:

  • Internet Protocol (IP) address
  • Browser type and version
  • Pages visited on our website
  • Date and time of visit
  • Time spent on pages
  • Referring website addresses
  • Other diagnostic data

We may also collect information about the device you are using to access our website, including:

  • Device type
  • Operating system
  • Unique device identifiers
  • Device settings
  • Approximate geolocation data

What information we collect may depend on the settings of your device and software.

Personal Information

FACT may request personal information when necessary to provide services or respond to inquiries. This information may include:

  • Name
  • Email address
  • Phone or mobile number
  • Home or mailing address
  • Work address
  • Payment information (if applicable)

This information is considered identifying information because it may identify you personally. We only collect personal information that is reasonably necessary to provide services or respond to requests.

How We Collect Information

FACT collects information by fair, lawful, and transparent means, and whenever appropriate, with your knowledge and consent.

Information may be collected when you:

  • Submit forms on our website
  • Contact our staff by email or phone
  • Register for services or programs
  • Subscribe to newsletters or updates
  • Participate in surveys or outreach activities

You may refuse to provide personal information; however, doing so may limit our ability to provide certain services.

How We Use Your Information

FACT may use collected information to:

  • Provide and coordinate services
  • Respond to inquiries or service requests
  • Improve our programs and website functionality
  • Communicate updates about services, programs, and organizational initiatives
  • Analyze website usage and improve user experience
  • Maintain operational security and compliance

We may use aggregated and anonymized information for reporting, program evaluation, and service improvement.

You may opt out of receiving promotional communications at any time by using the unsubscribe option in our emails or contacting us directly.

HIPAA Compliance and Protection of Health Information

FACT is committed to protecting the privacy and security of Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable federal and state regulations.

If FACT collects or processes health-related information as part of providing services, we will:

  • Maintain administrative, physical, and technical safeguards to protect PHI
  • Limit access to health information to authorized personnel only
  • Use or disclose PHI only for permitted purposes such as treatment, payment, or healthcare operations
  • Train staff on privacy and confidentiality obligations
  • Maintain secure systems and procedures to prevent unauthorized access, disclosure, or misuse

FACT does not knowingly transmit Protected Health Information through unsecured channels unless appropriate safeguards are in place.

If you believe your health information has been compromised or improperly disclosed, please contact us immediately so we can investigate and address the issue.

Data Processing and Storage

Personal information collected by FACT is stored and processed within the United States or in locations where our service providers maintain facilities.

We retain personal information only for as long as necessary to:

  • Provide services
  • Comply with legal or regulatory requirements
  • Maintain program records
  • Improve services

We implement commercially reasonable safeguards to prevent:

  • Data loss
  • Unauthorized access
  • Unauthorized disclosure
  • Alteration or misuse

However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

If you request that your personal information be deleted and we are not required to retain it for legal or operational reasons, we will remove it within a reasonable timeframe.

Cookies

FACT uses cookies to improve your experience on our website.

A cookie is a small data file stored on your device that allows the website to recognize your browser and remember preferences.

Cookies may be used to:

  • Understand website usage patterns
  • Improve site performance
  • Remember user preferences
  • Support website functionality

You may disable cookies through your browser settings; however, some features of the website may not function properly without them.

Types of Cookies We Use

Essential Cookies
These cookies are necessary for the operation of our website and enable core features such as page navigation and secure access.

Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous usage data.

Functionality Cookies
These cookies allow the website to remember user preferences and settings to provide a more personalized experience.

Targeting or Advertising Cookies
These cookies may be used to deliver content or messaging that may be relevant to your interests.

Third-Party Services

FACT may use trusted third-party services to assist with:

  • Website analytics
  • Email communications
  • Payment processing
  • Website hosting
  • Authentication services

These providers may access limited information only as necessary to perform their services and are required to maintain appropriate privacy and security protections.

FACT does not sell or rent personal information to third parties.

We may disclose information when required to comply with legal obligations or lawful requests from authorities.

External Links

Our website may contain links to third-party websites. FACT is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party sites they visit.

Changes to This Policy

FACT may update this Privacy Policy periodically to reflect changes in legal requirements, operational practices, or technology.

When updates occur:

  • The revised policy will be posted on our website
  • The effective date will be updated
  • Significant changes may be communicated to users directly

Continued use of our website constitutes acceptance of the updated policy.

Your Rights

You have the right to:

  • Know what personal data we collect about you
  • Request corrections to inaccurate information
  • Request deletion of personal information where appropriate
  • Restrict or object to certain uses of your data
  • Opt out of promotional communications

To exercise your rights, please contact us.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

FACT
Focus On All Child Therapies
dba Family, Adult & Child Therapies

1880 Century Park East #614
Los Angeles, CA 90067

Phone: 310-475-9620